WE ARE HENDRIK WIJAYA GROUP
Get to know the people who know your gear best.
HENDRIK WIJAYA is not a big box store, or a faceless chain... or a personality-free zone. HENDRIK WIJAYA is a group of people who are passionate about the things you're passionate about—from printing, fishing, tools & hardware, fitness, watersport and cycling to art and technology, creating and imagining.
Over the 10+ years we have been operating, we have built one of the most efficient shipping operations in this business. Over 99% of all orders we receive ship the same day if items are in stock and the order is received prior to the cut-off time, 6PM Eastern Time. As well, many times we are able to ship orders received after the cut-off time.
We automatically send you an email with your order tracking number when your order ships.
Track Your Shipment
The Order Status page on our web site is the quickest method for you to get information on the status of your order. When your order ships, we email the shipping information to you by the end of each work day. This info will include your tracking number and a link for you to click to follow your order's progress from our facility to yours.
If the destination shipping address is in a remote area, the shipping rate may increase during the checkout process if our carrier's determine your shipping address to be in an outlying or rural area (this is beyond our control). The adjusted shipping amount will be shown during the checkout process, so you will be able to see any changes.
We ship all in-stock orders on the SAME DAY (if received by cutoff time) of receiving your order. On rare occasions, items shown in stock on the product page at the time of your order may not be in stock when the order is processed. This may be due to stock levels dropping due to prior order activity or if your order was delayed for processing reasons. In this situation, your order will be set to 'Backorder' status while we expedite the missing items. Once the backordered items are received (typically in 1 to 3 days), your order will ship that same day. If you would like your items faster, please see the 'Shipping Options' section below.
By default, orders ship when all items are in stock. If you would like your items faster, you can choose to ship items as they become available. You can select this option during the checkout process by indicating your preferred choice in 'Shipping Options'. Each shipment will ship using the ship method chosen. Standard shipping fees apply for each shipment.
The quickest way for us to process a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment, the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product. We recommend that you accept delivery of the product and then return the shipment by first obtaining an Return Material Authorization Number for the return.
Missing or Damaged Shipments
We guarantee all signature-required deliveries through their respective carriers. Should there be a problem with a package that has been damaged in transit or erroneously confirmed as received, we will file a claim with the contracted carrier on behalf of the customer, and will refund payment or re-ship the item upon the settlement of the claim. Please allow up to 3 weeks for the settlement of Fedex, UPS and DHL claims.
We are unable to refund or reship on standard shipments that do not require a signature, or on any orders damaged due to customer negligence.
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