Hindustan Markets — Cancellation & Refund Policy
This policy outlines the guidelines, timelines, and procedures for order cancellations, dispute-related returns, and payment refunds across purchases facilitated on Hindustan Markets.
Marketplace Intermediary Notice
Hindustan Markets functions as an online technology intermediary connecting independent buyers and verified sellers. All commercial terms, warranties, and return conditions are agreed upon between the buyer and seller. Payments are processed securely via authorized banking gateways (Cashfree Payments).
1. Order Cancellation
- Before Dispatch / Production: Buyers may request an order cancellation through their dashboard before the seller has dispatched goods or commenced custom manufacturing. If approved by the seller, a 100% refund is initiated.
- Custom or Bulk Manufactured Orders: For customized products, private-label goods, or high-volume custom production runs, cancellations may be subject to material costs already incurred by the seller as stipulated in the quotation agreement.
- Seller Non-Fulfillment: If a seller fails to ship goods within the agreed fulfillment timeframe, the buyer is entitled to cancel the order and receive a full refund of any held advance funds.
2. Delivery Inspection & Return Window
Upon delivery of goods, buyers must inspect consignments within the designated inspection window:
- Standard Inspection Period: Buyers have 48 hours (or the custom inspection window defined in the purchase contract) from the confirmed delivery timestamp to inspect goods for transit damage, quantity discrepancies, or non-conformance with agreed specifications.
- Damaged or Incorrect Items: If items arrive damaged or significantly different from the confirmed sample or quotation, the buyer must raise a dispute via the platform dashboard, providing unboxing media and delivery notes as substantiation.
- Physical Return of Consignment: Once a return is mutually agreed upon, goods must be made available for pickup by the designated logistics provider in their original condition and packaging.
3. Refund Disbursement Timelines
When a refund is approved by the seller or determined through formal mediation:
- Processing Authorization: The refund instruction is transmitted to our payment gateway provider (Cashfree Payments) within 24 business hours of approval.
- Bank Credit Window: Funds will typically reflect in your original payment source (UPI, Net Banking, Credit/Debit Card, or Bank Transfer) within 5 to 7 business days, subject to standard banking settlement cycles.
- Confirmation Notice: An automated SMS and email notification containing the refund reference number (UTR/RRN) is dispatched as soon as the gateway processes the reversal.
4. Seller Membership & Platform Subscriptions
Fees paid by sellers for verified membership tiers, custom domain connections, managed website hosting, or promotional listing packages are non-refundable once the service period has commenced, except in cases of verified billing errors.
5. Dispute Escalation & Assistance
If a dispute regarding a return or refund cannot be resolved amicably with the seller, buyers may escalate the matter to our Support Desk at support@hindustanmarkets.com. Our administrative team assists by facilitating communication, reviewing submission logs, and enforcing marketplace conduct standards.