Our return policy is based on the simple principle of servicing our customers. We enjoy an extremely low rate of return due to upfront service and accurate information about products before they are ordered.
Unused merchandise can be returned for a full refund within 30 days of purchase. Please mail your package in a prepaid, insured trackable method to our store address.Shipping charges are excluded from refunds.
If you need to return an item because it is not what you ordered, contact us and we will refund shipping charges as well. You will find we are very easy to work with and put the customers interests first.
All products are covered by the manufacturers warranty. Warranty terms vary between manufacturers as well as products, so please refer to your documentation for details. If you have warranty questions please feel free to contact us. Keep all manufacturer bicycles to help yourself communicate with us, or them directly if the need arises. Be aware that shipping and service charges are not covered by manufacturers warranty.
Shipping & Returns
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the World. we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
Shipping :
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
APO and Military
FedEx will not deliver to an APO address, please use a street address of a friend or relative to help facilitate the delivery.
TERMS & CONDITIONS
Entering APO or FPO Military Addresses
To make sure your package gets to its destination, follow these instructions for entering a military address.
Address field
For Army, Navy and Marines: Enter Unit Number and Box Number.
For Ships: Enter Ship Name and Hull Number. For Air Force: Enter PSC Number and Box Number.
Address Line 2 field
Enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).City field
Enter APO or FPO. Note: We cannot ship to city codes other than APO or FPO for military shipments.
State field
Select one of the following:
AA – Armed Forces AmericaAE – Armed Forces Europe, Middle East, Africa and CanadaAP – Armed Forces Pacific
We suggest entering the phone number of a family member or friend who is stateside. Our system does not accept international numbers. Correct FormatCPT John DoeUnit 45013 Box 2666USAG JAPO AP 96338
100% Customer Satisfaction Guarantee
We take great care to adequately assess the needs of our customers and to educate them thoroughly. We guarantee that our technicians are:
Technically trained on an ongoing basisWell versed in repairing and servicing all makes and modelsWell trained to deliver our 100% Customer Satisfaction Guarantee
Our Staff
Following our 100% Customer Satisfaction Guarantee promise, our staff will help you with your specific information needs on our equipment and supplies. They will be technically trained on an ongoing basis to stay up to date.
Delivery & Shipping
We ship all of our products in their original boxes and crates to ensure their safe arrival at your place of business. Estimated delivery dates can be calculated with our shipping estimate application at checkout. We do our best to ship all products within 24-48 hours.
Services
As Media Printer i team we are always ready to help our clients. We offer question's for equipment purchases. If you would like to get more information please email us on purchasing@media-printer.com
Worldwide Shipping
We are pleased to provide an enhanced international shopping experience for customers in over 100 countries, with support for many more coming soon. As you shop internationally, we'll only show you items that ship to your country.
Shipment Available
Air freight Delivery estimate for 3 - 5 work days Ocean / Sea freight Delivery estimate for 11 - 14 days
Drop Ship
We available for Drop shopping . We will drop ship and send you tracking of all shipment to your clients.
Shipping to Multiple Addresses
Can I ship items in the same order to multiple addresses?
If you order two or more different items, you can choose separate shipping addresses and shipping methods for each. During checkout, specify the shipping address and method for each item.
If you want to ship multiple quantities of the same item to separate shipping addresses, you'll need to place separate orders.
Shipping To a Military Address - APO/FPO
Most items on dutaprint.com can be shipped to APO or FPO addresses. Standard shipping is the only option available for APO or FPO addresses. Shipping to an APO or FPO address may be limited or restricted. The following items do not qualify:
Scheduled delivery items, such as large appliancesLarge or heavy itemsItems containing hazardous materials, such as lithium batteriesItems or item categories not allowed due to USPS restrictionsIf an item cannot be shipped to an APO or FPO address, we'll let you know after you have entered the shipping information.
Shipping Times
Some items shipped to APO and FPO addresses will be received within 7 business days. However, most orders take up to 14 business days. Orders containing older movies and music titles may take up to 30 business days.
